All sales made from Sebastian Cruz Couture Australia will be made in Australian Dollar (AUD)
Returns & Exchanges
At Sebastian Cruz Couture we believe in “no-hassle” return or exchanges. If you are simply unhappy with your product or purchase you can send it back to us at no cost. This excludes S by Sebastian products, as these are all made to order for every customer. We accept returns on all unused, unwashed, and no damage items. We need to receive the item(s) in its original packaging in perfect conditions to receive 100% credit refund.
Credit refund will be issued to its original form of payment. Exchanges are accepted on items of equal or more value. Refunds will be issued within 48 hours of item(s) received at Sebastian Cruz Couture. Shipping refunds will be issued after item is returned to us.
For S by Sebastian products, we can accept exchanges of equal value. Customers can choose from Sebastian Cruz Couture Pocket Squares or another jacket of their choice. If jacket is worn it will not be accepted for exchange. No returns are allowed unless they are pre-approved. No returns on S by Sebastian are allowed in exchange for refund.
For returns & exchanges please contact us at:
This privacy statement discloses the privacy practices for Sebastian Cruz Couture.
Sebastian Cruz Couture is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Sebastian Cruz Couture collects information from our users at several different points on our website.
How the information is used:
During the Point-of-Sale, we collect your name, e-mail address, mailing address, billing address, phone number and credit card information. We do not store credit card information for future orders. All information collected during this process will be kept strictly confidential and will not be made public.
Some other reasons why we collect information are to develop the products and services users want, manage the user’s account, provide the best quality customer service possible, perform research and analysis of the user’s behaviours relating to products, services, or content we may provide, assure our Terms & Conditions of Use are being followed, product promotions to individual user’s needs and wants, and to communicate with users about products and, or special offers that Sebastian Cruz Couture may be offering.
Some of the information needed during the registration process does not need to be provided, but neglecting to do so could cause the benefits of the website to be limited and may cause you to be unable to use some features and tools.
Exceptions to disclosing your information:
In the case that a situation arises where the disclosure of your information is necessary in order to comply with a legal process, the law, any type of legal investigation, Sebastian Cruz Couture will reserve the right to do so. Sebastian Cruz Couture may also disclose your information if legal actions must be taken against an individual, or in order to maintain proper operations of the website, as well as having to do so in order to maintain the safety and protection of an individual user if they are threatened in any way, at any point during the use of the website.
How we protect your information:
Sebastian Cruz Couture takes every precaution to protect our users’ information. When users submit sensitive information via our website, their information is protected both online and off-line.
When we asks users to enter sensitive information in the registration form, that information is handled encrypted and protected using Secure Socket Layers (SSL), the best encryption technology in the industry.
The servers that we store personally identifiable information on are kept in a secure environment under restricted access.
If you have any questions about the security at our website or need more information, feel free to contact us at:
Sebastian Cruz Couture Australia Pty Ltd
12 Hassett Place
St Clair NSW 2759 Australia